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Ian Cooper WHAT WE DO Fresh Air Thinking “100 DAYS” PROGRAMME Training and Coaching CLIENTS CONTACT US
Training and Coaching

We provide skills training to support personal development.

We’ll look to add new ideas, concepts and techniques to your existing knowledge and experience through a combination of trainer input, discussion and thought-provoking exercises. Our training works by getting you involved right from the start... sharing experiences of real-life situations, thinking freely, challenging assertions and considering how to use what you’re learning.

Subjects we’ve covered in the past are...

  • Generic Management Skills such as planning, organising, supervising, time management, efficiency/effectiveness, leadership and management
  • Customer Service looking at culture, customer interaction, difficult/demanding customers, sales through service
  • Communication Skills covering verbal (listening, questioning), written (emails, reports, application letters, CVs) and presentations/speaking in public
  • Interpersonal Skills like team work, working with others, negotiation
  • Interview Skills including interviewee and interviewer techniques, pre – interview preparation, purpose of interview,  purpose and meaning of questions asked
  • Preparing for Work – what to expect/what is expected of you... culture, rules, dress, behaviour, time-keeping, performance and output

   ... but if you need something different, or for a workshop to be tailored to your specific needs, just ask.

We also offer coaching to support and cement learning from our workshops, or your own initiatives, and in response to personal development needs.

We tailor the coaching method, approach, frequency and duration to ensure it meets the specific and longer term needs of the individual and the organisation.

 
“The trouble with having an open mind, of course,
is that people will insist on coming along and trying to put things in it.”

Terry Pratchett
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